EpiqPay Frequently Asked Questions

  1. I received an email from EpiqPay. What is the email about, and is the email legitimate?
  2. Why did I receive a digital payment?
  3. How do I claim my EpiqPay payment?
  4. Am I receiving my payment digitally?
  5. I do not like the payment options available through EpiqPay. Can I select something else?
  6. What if I experience issues with the delivery of my digital payment to my email address?
  7. What happens if I unsubscribe from EpiqPay emails?
  1. What happens if I do not claim my payment by the payment expiration date listed in my EpiqPay emails?
  2. I did not receive an email from EpiqPay. What should I do? / Can you resend my email or just mail it to me?
  3. I was notified via an email that my ACH payment was processed, but it has not yet been credited to my bank account. What do I do?
  4. After receiving my EpiqPay email, I selected the physical check option. When will my check arrive?
  5. My payment was over $600. When will I receive my tax documents?
  1. I received an email from EpiqPay. What is the email about, and is the email legitimate?

    If you received an email from noreply@Epiqpay.com, this email is legitimate. You received this email as digital payment as the primary means of distributing awards from the Perez v Discover Bank Settlement. Tremendous, one of our third-party payment partners, will process your payment and notify you of your payment status.

    Payments may take up to 10 days to be transferred to the payment election you selected.

    If you have any questions about the EpiqPay email you received, please contact us at 1- 888-841-6819 or write us at the below address and provide us with your full name and current email address so we can look up your file:

    Perez v. Discover Bank Settlement
    Settlement Administrator
    P.O. Box 5338
    Portland, OR 97228-5338

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  2. Why did I receive a digital payment?

    If you are an approved claimant, you were sent a digital payment if you elected to receive a digital payment on your claim form. If you submitted a claim form and we did not receive a complete W9 or the TIN provided did not match IRS records, your payment was sent by check regardless of whether you selected to receive your payment electronically.

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  3. How do I claim my EpiqPay payment?

    Claiming your EpiqPay payment is simple and easy. All EpiqPay payment and reminder emails contain a "Claim Payment" link. Please click the "Claim Payment" link before the payment expiration date listed in your email. The link will take you to a payment dashboard where you can choose your preferred method of payment. Then you can choose your preferred payment method.

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  4. Am I receiving my payment digitally?

    If you filled out your claim form and elected to receive a digital payment, you will receive your payment digitally. Don't forget to check your spam folder. If you opted to have your award payment issued by check, you will receive your award as a paper check.

    If you submitted a claim form and we did not receive a complete W9 or the TIN provided did not match IRS records, your payment was sent by check regardless of whether you selected to receive your payment electronically.

    All awards greater than $600 are considered taxable income.

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  5. I do not like the payment options available through EpiqPay. Can I select something else?

    The digital payment options presented to you when you click "Claim Payment" in your EpiqPay email are the only options available under this settlement. If none of the options presented to you on the selection screen interest you, a paper check option is available for this Settlement. Please note that the paper check reissue process can take 6-10 weeks to complete. To receive a paper check, you may select that option by clicking “If you'd like to receive a check click here” in the footer of the “Claim Payment” email sent to you on November 27.

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  6. What if I experience issues with the delivery of my digital payment to my email address?

    The contact email for our payment partner, Tremendous, is help@tremendous.com. Please contact them directly if you are experiencing any delivery issues. If you already received an email confirming that your payment has been processed, when you contact them please reference your "Reward ID", listed above the EpiqPay logo on your post-selection notification email.

    Payments may take up to 10 days to be transferred to the payment election you make.

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  7. What happens if I unsubscribe from EpiqPay emails?

    If you unsubscribe from any of the payment emails you receive on this matter, you will no longer be able to claim your payment digitally. If you unsubscribed from receiving digital payment notifications from EpiqPay but would like to receive a paper check reissue, please let us know.

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  8. What happens if I do not claim my payment by the payment expiration date listed in my EpiqPay emails?

    If you did not claim your payment by the expiry date listed in your EpiqPay emails, the link will expire, and you will no longer be able to claim your payment digitally.

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  9. I did not receive an email from EpiqPay. What should I do? Can you resend my email or just mail it to me?

    Due to variability in individual user email account security settings, EpiqPay emails can sometimes go to JUNK or SPAM folders. Before we consider other routes to resolve your issue, we ask that you please search those folders for emails from noreply@Epiqpay.com. If you find the email there, move it to your inbox and/or mark the email as from a "trusted sender" so that future EpiqPay emails regarding this settlement do not end up in those folders.

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  10. I was notified via an email that my ACH payment was processed, but it has not yet been credited to my bank account. What do I do?

    Once you receive an ACH payment confirmation email, it may be 10 days after the ACH is initiated before funds are available in your selected bank account. If you have not received the funds within 10 days of receiving the payment confirmation email, or you have any further concerns about your ACH, please let us know.

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  11. After receiving my EpiqPay email, I selected the physical check option. When will my check arrive?

    Those selecting to receive their payment by check will typically receive a physical check 6-10 weeks after making their selection. Please be patient while we process your request. Processing and postal delivery times for checks may vary.

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  12. My payment was over $600. When will I receive my tax documents?

    Applicable tax documents will be sent by mail in early 2025. If your address has changed, please notify us so that we may update your address.

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